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Technical Questions |
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I have forgotten my username and/or my password.
- To retrieve your username and password, click login.
- On the login page you will see a link on the bottom that says, "Click here if you have forgotten your Secure ID and/or password."
- Click the link; enter and submit your e-mail address.
- Your ID and password will be e-mailed to you.
Click here for a shortcut.
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I am unable to access the site.
- Make sure that you are using the correct username and password.
- Make sure that your subscription hasn't expired.
- Close out all your open browser windows, and start again.
- Close all programs and restart your computer.
If none of these solutions work, send us an e-mail at info@haysadvisory.com. Include the following in your e-mail:
- A detailed description of the problem that you are experiencing, including any error messages that you are receiving
- The Internet browser and version that you are using.
- Your operating system (Windows, Mac, etc.)
- Your Internet Service Provider
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Why can't I view the Market Comments?
Here are the most common reasons and/or solutions for our subscribers who have experienced this problem,
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You don't have the NEWEST version of Adobe Acrobat Reader software installed on your computer, You must have this software installed to view the PDF version of the market comments. Click here to download a free copy.
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You have downloaded Adobe Acrobat Reader software but haven't installed it. You'll either need to...
-Find the folder that you have downloaded the installation program to and run it.
-Download the software again, but when you come to the 'File Download' prompt, select "Run this program from its current location."
-Adobe has a support page for troubleshooting download problems. Click here for Adobe's troubleshooting page.
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Hit the refresh button on your Internet browser.
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Open the Adobe Acrobat Reader software before you try to open the market comments.
*For a more comprehensive list of solutions for Acrobat Reader software, go to the Adobe Support Knowledgebase.
If you have tried these remedies with no luck, there is a hassle-free, text-only version of the market comments on our site.
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I am unable to open any of the links on your website. Often, it takes me back to the login page. How do I resolve this problem?
You need to make sure that Java SCRIPTING, otherwise known as active scripting, as well as cookies are enabled on your machine. Make a note that we are referring to Java scripting and not Java Applets.
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If you are using Internet Explorer, click Tools.
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Click Internet Options.
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Click the Security Tab.
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Select Internet.
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Click Default Level. (Make sure the Security Level is set to Medium.)
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Click Apply.
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To double-check and make sure that Active-Scripting is enabled, click Custom Level.
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Scroll through the list and look for the Scripting Section. Under Active Scripting, make sure that the circle entitled Enable is checked. If checked, click cancel. If not selected, select it and click OK.
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Click OK.
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